My institution has a subscription and access to GrantSelect, but I’m not able to get to the search features. I’m prompted for a username and password. Why is this happening?

When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of several things:

• Your institutional subscription has not yet been activated.
• The IP address of your machine is not one of the IP addresses entered by the person who “activated” the online subscription.
• The person who “activated” the online subscription did not enter in all needed IP addresses for your institution.
• The person who “activated” the online subscription did not realize that some subnets of your institution are routed through a proxy server.
• The IP addresses have been changed, and we have not received the new/corrected IP addresses.

What should I do?

1. Send us feedback so we can begin to diagnose the problem.
2. Contact or talk to your librarian or network administrator, and let him/her know you are having trouble.